1. Q: Do you accept international orders?
A: Yes, we accept orders from the whole world, for example USA, UK, Canada,Australia,New Zealand,Spain, Denmark, Finland, France, Germany , Greece, Greenland, Hong Kong, Ireland, Japan, Korea, Luxemburg, Malaysia, Norway, Portugal, , Sweden, Switzerland ...
2.Q: What about the quality?
A: We have about 5000 customers from 2006 till now,the data is being increased by 300 per month. 90% of them are from USA, our quality are all based on the USA standard. Our chi,ghd,dvd,gillette,earphone, ugg,juicy, ck, victorias secret lingeries,t-shirt,make up ... is best quality in China. Swimsuit,sunglass, brand watch, we offer different grade for your choice,the price will be different. If we have new products, we will inform you via e-mail address which you register on our website.
3.Q: Could I get a sample?
A: Yes,of course. If you feel necessary to know our quality firstly, we would like to offer you.
4.Q: Do you accept dropshipping or big order by sea?
A:Yes.We can accept dropshipping and big order by sea. We are very familiar with different orders. If by sea, sample must be confirmed firstly, some items need model fee, you must pay it and when order finish, we will refund you sample fee. Then 30%~50% deposit made, the balance should be paid before shipment. We will take photos and make samples inspection report for you when goods ready, when you feel satisfied, you pay us the blance,so that we will arrange the shipment and do telex release for you. If you ship by sea for the first time, dont worry, we will teach you step by step.
5.Q: Do you accept OEM / make my own brand/logo?
A:Different item, the mini order for OEM is different. For example, chi model we offer 200pcs(4 colors you can mix), ghd model with gifts box we offer 500pcs per item, if others items, please send an-email to our sales manager Iris Wu, e-mail box: eyou-iris.wu@eyoutrading.com , your questions will get professional and well solution.
6. Q: Which terms of payment am I able to use?
A: We accept Western Union, MoneyGram, Bank Transfer(T/T). Its very strict for Paypal to trade brand goods. We wont accept paypal for brand goods now. If no brand goods, we can accept it.
7. Q: Is it safe to use Western Union/Moneygram/TT?
A: Yes,sure. We guarantee that the transaction your remittance 100% safe via these payments. When we get your remittance, we will send you a confirmation e-mail and arrange your order at once,we will give your tracking number via mail and leave message in your account registered .
8. Q: Whats the delivery time & shipping terms?
A:Under normal circumstances, if your small order is less than 500pcs,
--ship immediately: CHI, GHD, DVD, gillette,earphone,make up...
--Ship 1-2 days: juicy, ck, t-shirt .
--Ship 1-3 days: Vicstorias secret lingeries
--If you are very urgent,you can lets know.
Shipping day costs:
if DHL,TNT, UPS (4-5) days
if Fedex (3-4) days
if EMS (5-7)days
They are all direct to your doors.
9. Q: Should I give you my call number? Should I need sign for my order on delivery?
A: Yes, your call number is very important when delivery, if the courier cant find your address, they will give you a call, or they will return the goods to China 7 days later. All deliveries must be accepted in person and signed for on delivery. If you are out when the goods arrives, the courier will leave you a card and you can ask to arrange another day for delivery.
10. Q: If by express,how can I track my order?
A: EMS http://www.ems.com.cn/english-main.jsp
TNT http://www.tnt.com
FEDEX http://www.fedex.com
DHL http://www.dhl.com/en/express/tracking/shippers_reference.html
Fill your DHL tracking number and select range for shipment-Form the date is about 1 month ago.Others, neednt select, click track, you will get the reuslt.
UPS http://www.ups.com/WebTracking/reference?loc=en_US&WT.svl=SubNav
Fill your UPS Shipment Reference and Ship date range from: the date is about 1 month ago. Others, neednt select or filled, click track, you will get the reuslt.
11. Q: How do I cancel my order ?
A: Please contact us within 6 hours of purchasing ,please make sure that we havnt shipped out the goods with us, you will be notified of the refund via mail once successfully cancelled. Please note: we are unable to cancel an order once we have shipped it.
12. Q: If I pay the money, you havnt the item , what will you do?
A: We will ensure that all products on our site all in stock as much as possible. Here, we can ensure all electronics products like chi,ghd...are all in stocks. We cant ensure you clothing like VS, it changes usually by season. If we havnt the products you want, we will inform you to change item or refund money in 24 hours.
13. Q: What is your return policy for items ordered online?
A: Mostly your products purchased on eyoutrading.com may be returned within 7 days, but some products we wont offer return policy. If you mind about this, please confirm with us before you place an order.
14: Q: Whats your warrant for products?
A: We offer different warrant for different products, please click here to learn your products warrant.
15: Q: Feedback?
A: We would like to know our product quality well and offer your better service.If you are satisfied with our produces, please find the " Feedback" on our website and share your experience with our other customers. We will do better for u.
If you are dissatisfied with our products, please click our MSN find our MSN " EYOU FAQ" online, or you can click here to leave us message, we will issue it in 24hour on our work day.
Thank you very much that you have read all details carefully!
Trade brand goods, EYOU is your best choice! |
well inform: we stop the paypal id for its strict and limit the brand trade, we dont hope to touch i